Account

Terms & Conditions

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Our General Terms of Sale [version dated April 17th, 2024]

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1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, when you order via our website x-sct.com (our “Website”) or with a purchase order via e-mail to order@x-sct.com.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 We may change these terms at any time. We may amend these terms from time to time by posting revised terms on our Website. The terms applicable to your order will be those posted on the Website at the time of placing the order.

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2. Information about us and how to contact us

2.1 Who we are. We are X SCT Ltd (our “Company”). Our registered office is situated 82A James Carter Road, Mildenhall IP28 7DE and we are registered in England and Wales under the company number 15522971.

2.2 How to contact us. You can contact us by writing an email to contact@x-sct.com or for Support: to support@x-sct.com.

2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address or the phone number via sms or the postal address you provided to us in your order.

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3. Our products and services

3.1 Information about our products. Information about the range of products sold via our Website or purchase order via email is available, with product references, on our Website and can be provided on digital file by email.

3.2 Personalized Products. In these terms, where we refer to “Personalized Products” we mean any products that are made to your specifications or clearly personalized, for example, through printing or engraving and any alterations to our standard products carried out for you.

3.3 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. A product may be manufactured in one of our several workshops and may therefore have a different stamp of origin than the one displayed on our Website. Your product may vary slightly from those images.

3.4 Digital Products. In these terms, where we refer to “Digital Products” we mean products that are intangible and can be used and consumed online via a computer network, mobile device, or another electronic device.

3.5 Services. In these terms, where we refer to “Services” we mean any work or action performed by a person contracting with our Company for the provision of such services to the benefit of our customers.

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4. Placing orders and our contract with you

4.1 Placing orders. All orders are subject to availability. Orders can be placed as follows:

4.1.1 By email: Orders can be placed in English language by writing to the address order@x-sct.com and by completing a purchase order document which will be provided to you by email.

4.1.2 Via our Website: Orders can be placed through the Shop section of our Website.

4.2 We deliver internationally except some countries. We do deliver to most countries unless certain prohibitions, tariffs, supply chain or logistical conditions make it unpracticable or deemed unfavorable to our business. The full list of countries we accept customers from, ship to and the shipping charges and sales tax rates we apply is detailed in our Shipping and Tax Rules.

4.3 You must be eighteen or over. We only accept orders from customers aged eighteen and over.

4.4 Making sure your personalization details are accurate. If we are personalizing products in accordance with details you have given us you are responsible for ensuring that these details are correct.

We cannot accept returns of Personalized Products.

4.5 Your account with us: When placing an order for the first time, you may either check in as a guest or open an account with us. If you place an order by email we will take the necessary details from you by email. Otherwise, all steps necessary for placing an order are detailed on our Website.

4.6 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email (see Clause 4.7).

4.7 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted and dispatched your order, at which point a contract will come into existence between you and us.

4.8 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.

4.9 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

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5. Price and payment

5.1 Where to find the price for the product. The price of the product is set in our products collections in pounds sterling (£) exclusive of VAT or Sales tax. The price indicated on the order pages is this price unchanged or converted in your preferred currency according to the currency you had selected when placing your order.

5.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

5.3 We do not provide VAT-refund services. We do not provide VAT-refunds for orders placed on our Website or by email.

5.4 How you must pay. We accept payment by bank transfer in GBP, EUR, CHF, CZK, SGD and USD, (provided that the paying bank account is held to the name of the ordering customer) and payment by transfer of USDT (“Tether USD stable-coin”) on the NEAR or the Polygon network. For compliance purpose, we keep a record of the transaction hash related to your order payment.

5.5 When you must pay. You must pay before goods are dispatched to you.

We will inform you by email once the products have been dispatched.

5.6 Failure to pay. If your payment cannot be processed for any reason, your order will be cancelled and the contract with you ended immediately. We will inform you of this in writing.

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6. Providing the products

6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalized Products: we deliver within seventy-three days from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know our best estimate of when the products will be delivered to you, and if no deadlines are given, within thirty-seven days at the latest from confirmation of payment of the order.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery, you will either be left a note to arrange a redelivery or contacted by the courier.

6.5 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery your parcel will be returned to our logistical branch and you will be refunded the value of the items in the parcel excluding shipping costs and any additional costs incurred to our business for attempting to deliver your parcel.

6.6 Delivery of gifts. In the case of a gift: you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the conditions as set out in clause 4.2 above;

6.7 Your legal rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection by you. If we miss the delivery or collection deadline for any products then you may treat the contract as at an end straight away if one of the following apply:

6.7.1 we have refused to deliver the products or to make them available for collection by you;

6.7.2 delivery or collection by you within the delivery deadline was imperative (taking into account all the relevant circumstances) and you told us before we accepted your order that delivery or collection by you within the delivery deadline was imperative.

6.8 Setting a new deadline for delivery/collection. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under conditions set out in Clause 6.7, you can give us a new deadline for delivery or for collection by you, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

6.9 Ending the contract for late delivery/collection. If you do choose to treat the contract as at an end for late delivery under clause 6.7 or clause 6.8, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must allow us to collect them from you. We may charge a reasonable fee to cover our costs of collection. Please email us to support@x-sct.com to arrange collection.

6.10 Damage. If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Support officer as set out in clause 2.2. If we deliver products to you and products are lost or damaged by our carrier we will repair or replace the products free of charge (including costs of re-delivery) but only where:

6.10.1 You tell us in writing within 24 hours of the actual delivery date in the case of damage and within 24 hours of the delivery date notified to you when you placed your order in the case of lost items (so that we are able to meet our carrier’s conditions of carriage);

6.10.2 You produce to us any receipt or other documents relating to the products and (in the case of damaged items) the original packaging for the products complete with all related accessories, instruction booklets, labels, protective covers and boxes.

6.11 When you become responsible for the products. The products will be your responsibility from the time you or a person indicated by you acquires the physical possession of the goods.

6.12 When you own products. You own the products once both of the following two conditions are fulfilled:

6.12.1 we have received payment in full; and

6.12.2 you have acquired physical possession of the goods.

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7. Exchanging products

7.1 In addition to your legal rights, and your right to change your mind described in clause 8, we operate an exchange policy for our customers in respect of items delivered (but not for Personalized Products). The conditions of this exchange policy are set out in this clause 7 below.

7.2 Within fourteen days after the date of delivery (or the last delivery in the case your products are split into several deliveries over different days), you may exchange the items in question by using either method below.

7.3 Products must be returned with their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes. You must take reasonable care of products if you wish to exchange them.

7.4 Please note that no new delivery (of an exchanged or replacement product) can take place until we have received the returned products from you. Where products are exchanged, we will end the original contract and your payment will be applied to the price of the new product. If the new product is on sale at a higher price, you must pay the difference. We will not be able to provide the replacement products until we have received payment from you. If the product is on sale at a lower price, we will refund you for the difference (but not for any delivery charges) by the method you used for payment.

7.5 Please note that you may not exchange products which you have received as a result of a prior exchange.

7.6 The terms set out in this clause 7 do not affect your legal rights.

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8. Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If a product you have received is faulty or incongruent with our description of the product when you placed your order you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the product, see clause 8.3.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.3 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.9).

8.3 Your right to change your mind about the products.

8.3.1 You do not have a right to change your mind in respect of Personalized Products.

8.3.2 For most products bought online you have a legal right to change your mind within fourteen days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days. In this case you have until fourteen days after the day you (or someone you nominate) receive the last delivery to change your mind about the products.

8.3.3 If you have the right to change your mind in respect of a product you acquired and you duly express it in writing within the legal fourteen-day period, you may exchange the product in accordance with clause 7 or, alternatively, to obtain a partial refund in consideration of our operational costs (such as shipping and handling) to be deducted from it.

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9. How to end the contract with us (including if you have changed your mind).

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1 Write us by email to support@x-sct.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. Refer to clause 13.6 for further information on duly expressing an end of contract with us.

9.2 Nominated recipient. If you nominate another person to receive products you order (for instance as a gift), only you may end the contract with us and not the recipient of the products.

9.3 Returning products after ending the contract: 

9.3.1 You must return the products with their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed “Return Voucher” and the original invoice. Products must be returned in resellable conditions. We will not accept products which are damaged or soiled.

9.4 When we do pay the costs of return. We do pay the costs of return:

9.4.1 if the products are faulty or severely incongruent with their related description.

9.4.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

9.4.3 In all other circumstances you must pay the costs of return.

9.5 How we refund you. We refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. 

If you are exercising your right to change your mind:

9.6.1 We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling of them in a way which would not be permitted in a shop. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2 We do not refund delivery costs or other related operational costs.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within fourteen days of our effective reception of the products as required under these Terms of Sale and within a reasonable time after notifying us of your decision to cancel the contract.

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10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking of the contract.

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11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email our Support officer at support@x-sct.com.

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. We will pay the costs of collection. Please email our Support officer to arrange collection.

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12. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking of this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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13. Other important terms and guidance

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.4 Which laws apply to this contract and where you may bring legal proceedings. 

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

If you live anywhere outside the United Kingdom of Great Britain and Northern Ireland you can bring legal proceedings in respect of the products in the English courts.

13.5 Alternative dispute resolution. 

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit a complaint for online resolution to an independent body accredited for the exercise of such competences.

13.6 Formal ending of a contract. For you to duly express a cancellation of contract, you are advised to write us formally in accordance with The Consumer Contracts Regulations 2013 No. 3134 which is the relevant English legislation in this instance.